Amazon Accused Of Enrolling Consumers Into Prime Without Consent And Making It Hard To Cancel

NEW YORK (AP) — The Federal Trade Commission is suing Amazon for what it calls a years-long effort to enroll consumers without consent into its Prime program and making it difficult for them to cancel their subscriptions.

In a complaint filed in the U.S. District Court for the Western District of Washington, the agency accused Amazon of using deceptive designs, known as “dark patterns,” to deceive consumers into enrolling in the program.

It also alleged the company’s leadership slowed or rejected changes that made canceling the subscription easier.

Amazon did not immediately respond to a request for comment.

More about: